In today’s world of advanced communications, keeping pace with providing customers with complete satisfaction and peace of mind is both simple and complex at the same time. It is simple because mutual needs can easily be communicated, and complex because of the sheer magnitude these requirements. Further complicating the matters is the rapid changes in customers’ demands.

Effective selling requires real-time access to critical information aggregated from your existing system resources without error, redundancy and delay. Responses to unfolding customer interactions should not be more than a couple of clicks away. SoftBay Online CRM TM provides just that—all the necessary information available at a glance. Like all our products and services, it is geared to meet the unique budgetary requirements of Small and Medium Enterprises: no software to buy, and no maintenance issues. Because it is online it is available throughout your organization and even away from it. For more information or to subscribe click here.

Customer support ticketing system manages customer support tickets, generates invoices, track cases and provides a case history. A complete client management program which manages client communications/invoices and use ticket tracking. It includes user/staff/admin area with a client order system, automatic invoice generation, email management, knowledge base, and more.

This module helps making the Purchase orders on the basis of cheapest prices quoted by multiple vendors having multiple products.

Meta Keywords Module allows you to quickly and easily manage your Meta Tags. It generates Meta keywords, titles and descriptions specific to each page of your website. This keyword module will help websites to improve their positions in search engines.

The RMA Module fully controls all information that enters or leaves your company. It allows customer to view RMA history, track current RMA’s and make requests for Credit / Replacement / Warranty services. The structure of RMA Module is very flexible and each new kind of RMA with additional fees and rules could be added to the system anytime.

Task module allows users to create, manage and monitor tasks within projects. Tasks can be individual or dynamic with finish dates and expected durations. This module let's users manage tasks in a simple, yet powerful way.

The CMS helps to create and manage complex websites easily without knowledge of html. An integrated WYSIWYG editor with a user interface similar to well known office applications helps the user creating the contents, while a sophisticated template engine enforces a site-wide corporate layout.